We offer a full satisfaction guarantee on FREEZINda™. We are confident that you will enjoy and love FREEZINda™ not only because it's innovative, but it really does make your protein powder taste great! But, if for any reason you are not satisfied with the product or was received damaged, please email us at: email@example.com so we can take care of you right away.
Our refund policy is 30 days from your purchase date. If you would like a replacement due to damage during shipment transit, we will gladly offer this option. We kindly ask you to email us a picture of the damaged product, so we can further assess to ensure that it will not happen to any future shipments. To start the replacement process please send an email to us at: firstname.lastname@example.org.
Refunds will only be made for purchases made directly through https://www.freezinda.com. If you purchased FREEZINda™ at a local brick-and-mortar or another online retailer, please contact them directly regarding their refund policy. We kindly ask you to email us at email@example.com with your purchase order information as well as the reason for return. Customer satisfaction is extremely important to us and we would love to hear feedback. Upon receiving your email request you will receive a RMA and our return shipping address. Buyer will be responsible for paying your own shipping costs for item return. When your item is received it will be inspected and if a refund is issued you will receive credit back on the original form of payment.
We want to thank you for your support and patience. Customer satisfaction is our highest priority and we will embrace your feedback. Thank you and have a blessed day.